Privacy Policy | Simply Scents

1. About This Policy

Simply Scents, located in Clyde North, Victoria, Australia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, place orders, or interact with our services.

2. Information We Collect

We may collect the following personal information:

Identity data: Name, email address, phone number, billing/shipping address.
Order data: Products purchased, payment details (processed securely via third-party providers), order history.
Technical data: IP address, browser type, device information, pages visited, time spent on site.
Marketing data: Preferences for communications, if you opt in.

We collect this data directly from you (e.g., during checkout) or automatically (e.g., via cookies).

3. How We Use Your Information

We use your personal information for:

Processing and fulfilling orders, including payment and shipping.
Providing customer service, refunds, and support.
Improving our website, products, and marketing (e.g., analysing trends).
Sending marketing communications (only with your consent, which you can withdraw anytime).
Complying with legal obligations, such as tax or anti-fraud requirements.

We do not sell your personal information. We may share it with:

Service providers (e.g., payment processors like Stripe/PayPal, shipping carriers like Australia Post).
Professional advisors (e.g., accountants, lawyers) under confidentiality agreements.
Authorities if required by law (e.g., for fraud prevention or court orders).

All third parties are required to protect your data and use it only for the specified purposes.

5. Data Security

We implement reasonable security measures (e.g., SSL encryption, secure servers) to protect your information from misuse, loss, or unauthorised access. However, no system is completely secure, so we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyse traffic (e.g., via Google Analytics), and personalise your experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may limit site features.

7. Your Rights and Choices

Under Australian privacy laws, you may:

Access, correct, or delete your personal information (contact us at [email protected]).
Opt out of marketing emails (contact us at [email protected]).
Request details of disclosures made in the past 12 months.

We will respond to requests within a reasonable time, generally 30 days.

8. Data Retention

We keep your personal information only as long as necessary for the purposes above, or as required by law (e.g., 7 years for tax records). After that, it is securely deleted or anonymised.

9. International Transfers

Your data may be stored or processed outside Australia (e.g., by cloud providers in the USA or EU). Where this occurs, we ensure equivalent protections are in place, as required by APP 8.

10. Changes to This Policy

We may update this Privacy Policy by posting the new version on our website. Changes are effective immediately, and your continued use of the site constitutes acceptance.

11. Contact Us

For privacy questions or complaints, contact us at [email protected]. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.